These Terms & Conditions apply to all tours and services provided by Ha Giang Motorventures, owned and operated by Huong Do Ltd. By booking a tour or using our website hagiangmotorventures.com, you agree to the following terms.
Bookings are confirmed once availability is agreed and acknowledged by Ha Giang Motorventures.
Unless otherwise stated, payment is collected upon check-in at our office in Ha Giang City.
Some tours or peak periods may require advance payment, which will be clearly communicated at the time of booking.
Once a tour is confirmed, it is non-refundable for personal cancellations.
Prepaid bookings are eligible for a full refund if cancelled at least 14 days before departure.
Cancellations made within 14 days are non-refundable, but guests may reschedule their tour free of charge, subject to availability.
In cases of force majeure or safety-related conditions (such as floods or natural disasters), refunds may be considered after deducting any services already used, including transportation, accommodation, or meals.
No-shows at the designated pick-up point or at our office will result in cancellation without refund.
(For full details, please refer to our Refund & Cancellation Policy.)
Due to weather, road conditions, safety concerns, or other unforeseen circumstances, Ha Giang Motorventures reserves the right to adjust the itinerary when necessary.
Any changes will be made with guest safety and overall experience as the top priority.
Guests are responsible for ensuring they are physically fit to participate in motorbike tours.
Helmets and basic safety equipment are provided and must be worn at all times.
Guests must follow instructions given by guides and easy riders.
Ha Giang Motorventures is not liable for injuries, accidents, illness, loss, or damage caused by guest negligence or failure to follow safety instructions.
Guests are responsible for their personal belongings throughout the tour.
We are not responsible for loss, theft, or damage to personal items, including valuables.
Luggage storage may be provided at our office at the guest’s own risk.
Travel insurance is strongly recommended for all guests.
Insurance should cover motorbike activities, personal injury, medical treatment, and emergency evacuation.
We respect your privacy and handle personal information in accordance with our Privacy Policy.
Personal data is collected only for booking, communication, and service delivery purposes and is never sold or misused.
By joining our tours, guests agree that photos or videos taken during the trip may be used for marketing and promotional purposes by Ha Giang Motorventures.
If you prefer not to appear in such materials, please inform us in advance.
All content on hagiangmotorventures.com is the property of Ha Giang Motorventures / Huong Do Ltd and may not be copied or used without written permission.
These Terms & Conditions are governed by the laws of Vietnam.
Any disputes shall be resolved in accordance with Vietnamese law.
If you have any questions regarding these Terms & Conditions, please contact us:
Email: support@hagiangmotorventures.com
Website: https://hagiangmotorventures.com
Company Owner: Huong Do Ltd
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