Cancellation Policy: Payment is made upon check-in unless prepaid. Tours are non-refundable after confirmation. Prepaid bookings can be fully refunded if cancelled at least 14 days before departure. Date changes are allowed within 14 days. No-shows are non-refundable.
Payment
Payment will be collected when you check in at our office in Ha Giang City, unless otherwise agreed in advance.
No-Refund Policy After Confirmation
Once payment is made and your tour is confirmed, no refunds will be issued for personal reasons.
Exceptions may be considered only in special circumstances such as flooding, war, or other conditions that we determine may affect your safety, and only with approval from our company.
In such cases, you are still required to pay for any services already used or arranged before the tour, including but not limited to bus tickets, accommodation, or meals (if provided).
We are unable to refund unused services if you cancel the tour for personal reasons.
Prepaid Bookings (If Applicable)
If you have made a payment in advance, you will receive a full refund if the cancellation request is made at least 14 days before the departure date.
Cancellations made within 14 days are non-refundable; however, you may reschedule your tour free of charge, subject to availability.
No-Show Policy
If your booking is confirmed but you fail to appear at the designated pick-up point or at our office as required, your tour will be considered cancelled with no refund.
A.The Ha Giang Loop is a spectacular scenic route in northern Vietnam, winding through towering limestone karsts, deep canyons, and traditional ethnic minority villages. Most travelers choose between a 3-day/2-night or a 4-day/3-night tour. The 4-day option is highly recommended as it allows for a more relaxed pace and deeper exploration of hidden spots.
A.Yes. Because Ha Giang borders China, all foreign travelers are legally required to have a frontier permit. If you book our tour, we will handle all the paperwork and include the permit fee in your total package.
A.We offer a full refund for cancellations made at least 48 hours before the tour departure. Cancellations within 48 hours are subject to a 50% charge, and no-shows are non-refundable.
A.An Easy Rider tour means you sit comfortably on the back of the motorbike while one of our experienced, licensed local drivers navigates the mountain passes for you. This is the most popular option because it allows you to fully enjoy the breathtaking scenery without the stress of driving on dangerous roads.
A.Yes, but only if you have a valid International Driving Permit (IDP) that covers motorbikes (Category A), along with your home country license and valid travel insurance. The roads in Ha Giang are steep, narrow, and full of sharp hairpin turns. For your safety, we will give you a riding test before departure. If our guide feels it is unsafe, you will be required to switch to an Easy Rider.
A.If you are sitting behind an Easy Rider, it is highly safe. Our drivers know these roads like the back of their hands. However, if you want to self-drive, Ha Giang is not a place for beginners. You should have strong gears-shifting experience and confidence on steep terrain.
A.Ha Giang is beautiful year-round, but the peak seasons are:
September to November: Autumn brings golden rice terraces and cool, dry weather.
March to May: Spring offers pleasant temperatures and blooming flowers.
Note: The rainy season runs from June to August. While the landscapes are incredibly green, roads can be slippery, so extra caution or an Easy Rider is recommended.
A.We recommend packing light. You can leave your large suitcases at our hostel/office in Ha Giang city and just take a small backpack. Essential items include:
Sturdy shoes or sneakers (no flip-flops while riding).
A light jacket or sweater (temperatures drop significantly at night and in high-altitude areas like Dong Van).
Swimwear (for waterfalls/springs).
Sunscreen, sunglasses, and insect repellent.
A waterproof bag or rain cover for your backpack.
A.We aim to give you an authentic experience. You will stay in a mix of traditional ethnic homestays (with private or clean shared facilities) and comfortable local hotels in towns like Dong Van and Du Gia. Hot water and Wi-Fi are available at all locations.
A.Absolutely! Traditional Vietnamese food is very adaptable. Please inform us of any dietary restrictions, allergies, or preferences (vegetarian, vegan, gluten-free) at the time of booking so our guides and hosts can prepare appropriate meals for you.
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